about us

A Little Bit About Lighthouse

Lighthouse Claim Service LLC began in early 2007 by Steve Hock following a major downsizing in the field staff of the large national carrier where he worked twenty-nine years as a highly regarded commercial lines field investigator.

Wanting to continue to use his talents and experience in the field, draw on the value of seeing and meeting claimants, insureds, and visiting accident sites firsthand, the idea of starting an independent claim investigation firm was born.

Testimonials

“Steve is hard-working, knowledgeable, and dependable. He has a very good grasp of the legal concepts of various types of claims. Claim adjusters have always been complimentary of Steve’s work. Given the opportunity, I wouldn’t hesitate to work with him again."

David T. , Former Manager

"You are the best field investigator Wausau ever had. How can we substitute your knowledge and experience?"

Margo S., Case Manager

“You truly did a fantastic job!"

Julie M., Case Manager

“Steve is a professional that handles claims in fine fashion, but more importantly is a valued and trustworthy individual. If I had an opening, I would have him working for me without hesitation"

Monte S., Director of Technical Claims

“Wausau was honored to have had you all these years!”

Theresa H., Sr., Medical Case Manager

“I knew the investigation would be complete and extremely well done. I have often credited Steve for successful jury trials because his quality investigation allowed me to present witnesses and facts that otherwise would have been lost due to the passage of time. Steve is the best field adjuster with whom I’ve worked.”

Peggy V., Defense Attorney

“In all my dealings with Mr. Hock, he was always well prepared, prompt, courteous, efficient and knowledgeable of the issues. Mr. Hock’s manner was always straightforward and polite, and he never antagonized my clients, even at those times when my clients were being difficult.”

Tony O., Plaintiff Attorney

“(Steve) has provided an exemplary work product in a timely manner. His work history further illustrates a strong ability to work with people in adversarial situations and obtain the necessary information to resolve claims in a fair and timely manner. You are a class act and always have been.”

Mike G., Team Manager

“I strongly recommend Mr. Hock for any responsible position relying upon his training, experience, and professional work record.”

Chuck P., Former Manager

“Quality folks like you are badly missed.”

Dave H., Home Office Supervisor

MANY ASPECTS OF

insurance claim investigations

MANY ASPECTS OF

insurance claim investigations