FAQs2021-04-15T15:22:46+00:00

FAQs

Checkout our FAQs

What locations does Lighthouse cover?2021-04-15T15:26:55+00:00

We go anywhere throughout the State of Wisconsin at the flat rate. For a slightly enhanced fee we have and will go to eastern Minnesota, eastern and northern Iowa, central and northern Illinois, northwest and west-central Indiana, and southwestern Michigan.

Is Lighthouse Claim Service insured?2021-04-15T15:23:55+00:00

Yes, we have multi-million dollars in coverage with an umbrella over our worker’s compensation, general liability, auto, and professional liability coverages.

Are you available for “After Hours” emergency referrals?2020-09-11T00:05:50+00:00

Yes! Except for rare instances where we may have another commitment, we will be happy to take an emergency referral.

What about a “Rush”?2020-09-11T00:04:10+00:00

Lighthouse is more than happy to meet a rush deadline.

What is the expected turnaround time for the report?2021-04-15T15:24:32+00:00

We use a 14 day due date, however, work is typically completed well before that, depending on current volume.

What rates does Lighthouse Claim Service charge for an investigation?2021-04-15T16:11:51+00:00

Our rates are competitive with other independent firms in Wisconsin and better than the national firms. We charge a flat rate so you don’t have to be concerned about high costs for mileage and drive time for assignments a further distance away. Please call or email Steve from the connect page with any questions.

How do I refer a claim to Steve at Lighthouse Claim Service?2021-04-15T15:26:16+00:00

In any manner that works best for you. Feel free to email it directly to [email protected]. You may also call me direct at any of the listed numbers to let me know it is coming or to discuss further. Additionally, you can use our contact form.

Testimonials

“Steve is hard-working, knowledgeable, and dependable. He has a very good grasp of the legal concepts of various types of claims. Claim adjusters have always been complimentary of Steve’s work. Given the opportunity, I wouldn’t hesitate to work with him again."

David T. , Former Manager

"You are the best field investigator Wausau ever had. How can we substitute your knowledge and experience?"

Margo S., Case Manager

“You truly did a fantastic job!"

Julie M., Case Manager

“Steve is a professional that handles claims in fine fashion, but more importantly is a valued and trustworthy individual. If I had an opening, I would have him working for me without hesitation"

Monte S., Director of Technical Claims

“Wausau was honored to have had you all these years!”

Theresa H., Sr., Medical Case Manager

“I knew the investigation would be complete and extremely well done. I have often credited Steve for successful jury trials because his quality investigation allowed me to present witnesses and facts that otherwise would have been lost due to the passage of time. Steve is the best field adjuster with whom I’ve worked.”

Peggy V., Defense Attorney

“In all my dealings with Mr. Hock, he was always well prepared, prompt, courteous, efficient and knowledgeable of the issues. Mr. Hock’s manner was always straightforward and polite, and he never antagonized my clients, even at those times when my clients were being difficult.”

Tony O., Plaintiff Attorney

“(Steve) has provided an exemplary work product in a timely manner. His work history further illustrates a strong ability to work with people in adversarial situations and obtain the necessary information to resolve claims in a fair and timely manner. You are a class act and always have been.”

Mike G., Team Manager

“I strongly recommend Mr. Hock for any responsible position relying upon his training, experience, and professional work record.”

Chuck P., Former Manager

“Quality folks like you are badly missed.”

Dave H., Home Office Supervisor

STILL HAVE QUESTIONS

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We pride ourselves with the expertise and knowledge of the insurance business. Please explore our Frequently Asked Questions section for additional questions you might have. If you need further asssitance, please connect with us.

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